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About Us Style Home Interiors are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at customerservice@Stylehomeinteriors.com

Our Contact details:
Style Home Interiors
Challenge House,
616 Mitcham Road
London
CR0 3AA
Phone: 0208-251-1060 (10am-4pm Mon-Fri)
Fax: 0208-665-0254
Email: customerservice@Stylehomeinteriors.com
Making A Purchase We have tried to keep the structure of the site as simple as possible. The first page shows the product groups currently available (e.g. Metal Curtain Poles, Wood Curtain Poles, etc). By clicking on the heading, you will be taken to the next level - this shows all the options within that product group (e.g. Steelus, Mercury, Sceptre, Titan, etc for Metal Poles). To enter the page with information on the range that you are interested in, click on the title or the picture. This information page contains pricing information and the ordering facility. Please take care to select the correct options.

Browse through our wonderful range and when you have decided what you would like to buy, click on the options/items, then click on the “Add to Basket” button. This will take you to a summary page for a few seconds and then return you to the shop to continue browsing. If you would like to check your selection or make any alterations, please choose the "View Basket" or "View Cart" options (they will take you to the same place).

Once you have finished making your selection, click on “Order” and you will be asked for your details to complete the transaction. Payment can be made online by credit or debit card. The contract between us will be legally binding once we have received payment. However, this does not affect your statutory rights, nor your right to cancel an order - providing the goods are NOT Made-to-Measure, as these orders cannot usually be cancelled due to the nature of the items.

We use World Pay to process card transactions online and to ensure high standards of security and peace of mind for our customers. Further details can be found below or by visiting www.WorldPay.com. Please select the WorldPay option if you would like to pay online. An email will be sent to you by WorldPay on completion of the transaction to confirm how much you have paid.

Please print a copy of the transaction from the website for your records. Please check the items ordered and the customer details that you have provided, including the delivery address. If any of these details are incorrect, due to a typing error or as a result of selecting the wrong item, it is your responsibility to contact us immediately so that we can make the appropriate changes to your order before it is despatched, or in the case of Made-to-Measure orders, before anything is made.

Alternatively, orders can be made on the site and paid for later or purchases can be made by post and cheque (with valid cheque guarantee card). When you order the items from the site but choose the option to pay later, an email will be sent to you requesting credit card details. This can be filled in and faxed or posted to us, a cheque can be posted to us, or, if you prefer, we will contact you to take card details over the phone. Please refer to our How To Order page for further details.

World Pay allows overseas customers to pay in their own currency, from over 150 currencies – including the Euro. When purchasing you will be offered the price that you will actually pay on your Visa or Mastercard.

We will not file details of any specific contract that we enter into with you in any external register. If you require any information regarding an accepted order that you have placed with us, please write to the following address:

Style Home Interiors Limited, Challenge House, 616 Mitcham Road, Croydon, CR0 3AA
Shipping And Handling Orders for Northern Ireland, Isle of Man, Channel Islands, Scottish and Scilly Isles will incur a shipping charge of £22.64 (including VAT).

Orders for Southern Ireland will incur a shipping charge of £31.43 (including VAT).

Orders for all other destinations can only be calculated once the goods have been packed, weighed, the package dimensions measured and a quote obtained from our carrier company. We will contact you via email or telephone to confirm the cost and any delivery options before taking payment for the shipping charge or sending the goods. As a guide, a recent shipment of five 180cm/240cm long, 50mm diameter poles with rings, fixings, etc to The Netherlands cost £58.75 (including VAT).
Delivery Schedule All stock items (not Made-to-Measure) will be despatched within 5 business days and whenever possible, within 2 business days. Made-to-Measure orders are usually despatched within 10-15 business days, except for specialist treatments such as bending. We will always advise you of the expected delivery for specialist items or if we are unable to meet the schedule stated here for stock items or standard Made-to-Measure goods.

For orders to destinations other than mainland UK, Northern Ireland, Southern Ireland, Isle of Man, Channel Islands, Scottish and Scilly Isles - despatch dates will be confirmed at the same time as the quote for the shipping charge but will normally be within 5 business days from receipt of the payment for shipping.

We use carriers and always require a signature when the goods are delivered. Please advise us if any days are unsuitable so that we can despatch as appropriate and/or inform the carrier company. Repeated delivery attempts may be chargeable if we have not been advised.
Back Orders If your items are out of stock, we will back order for you and despatch the goods to you as soon as they arrive. We will advise you of this as soon as possible, by email or telephone. If you would rather not wait, you have the option to cancel your order at this stage and receive a full refund.
Tax Charges For orders from the UK or European Union, 17.5% VAT is included in the price. Our VAT number is 839 9824 61Orders from all other countries are exempt from VAT and the relevant amount will be deducted automatically. The buyer will be liable for any local taxes or duty payable in their country.
Credit Card Security World Pay uses a combination of techniques to ensure that transactions passed are secure and trusted:
- World Pay runs Apache Web Servers using 128 bit ciphers and standard SSL (Secure Sockets Layer) technology, acknowledged as an industry standard for applications requiring security.
- All payment card information sent to World Pay and from World Pay is encrypted.
- Firewalls within the World Pay system allow the isolation of information from hackers.
- World Pay has developed from processes established over many years as a security system specifically for the Internet environment.
- World Pay accepts the following cards: Visa, Mastercard, Switch, American Express, Diners Club, Eurocard, JCB and Delta on our behalf.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0208-251-1060 (International +44 0208-251-1060) or fax us on 0208-665-0254 or write to us at Challenge House 616 Mitcham Road Croydon CR0 3AA United Kingdom
Privacy Policy We are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Any information given at the time of ordering will be used solely to process the order and will not be used by any third party. Any information given to us when enquiries are made will only be used to process the enquiry or any subsequent order and will not be used by any third party. If you do not wish to be informed of future promotions, site updates, etc, please send an email with “Remove” in the title to customerservice@Stylehomeinteriors.com Information is collected lawfully and in accordance with the Data Protection Act 1998.

Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses, when the address book is used and to store your details if you select the “Remember Me” option. Further details about cookies can be found in section 2 below.

World Pay do not store or capture personal information, but merely log the user’s IP (Internet Protocol) address, which is automatically recognised by the web server. World Pay do not use cookies for collecting user information from the site and do not collect any information about customers, except those required for system administration of the web server – in other words, to interact with you and get the information needed from you to process the card transaction.

1. The Information We Collect And How We Use It
When you place an order we need to know your name, full postal address, email address, telephone number, credit/debit card number, credit/debit card expiry date and credit/debit card start date. We also need to know the Card Security Code (three-digit number shown on reverse of the card) to prevent fraudulent use of your card details.

We gather this information to allow us to process any orders you may make - the relevant information is then used by us and World Pay to communicate with you on any matter relating to your order.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

If we ever wish to provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the range of goods and services that we provide, we will contact you first to gain your acceptance. Once we have received your agreement, we or our agents and sub-contractors would then contact you by post or email to ask for your feedback and comments on our goods and service standards.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email with “Remove” in the title to customerservice@stylehomeinteriors.com

We do not provide information to third parties for the purpose of sending you details about their goods or services.

2. Our Use Of Cookies And Other Information Gathering Technologies

Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses, when the address book is used and to store your details if you select the “Remember Me” option.

World Pay do not store or capture personal information, but merely log the user’s IP (Internet Protocol) address, which is automatically recognised by the web server. NetBanx do not use cookies for collecting user information from the site and do not collect any information about customers, except those required for system administration of the web server – in other words, to interact with you and get the information needed from you to process the card transaction.

What are Cookies? A cookie is a small piece of information that is placed on your hard drive by a website server. It is passed back to the server when you request a page. The cookie cannot be executed as code or deliver viruses. It is uniquely yours.

Normally, every time you request some information from a web server (such as requesting a web page) the server treats you as if it does not know who you are, even if you have just asked for a page a few seconds ago. Cookies are used to get round this limitation by allowing the server to find out if it has had contact with you before. This way you can put several items into your shopping basket and browse the site further – otherwise every single item purchased would have to be a separate transaction.

What is a Browser? A browser is used to locate and display web pages via a software application. The most popular ones are Netscape Navigator and Microsoft Internet Explorer.

What is IP (Internet Protocol)? All networks connected to the Internet speak IP, the technical standard, which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.

How do I control Cookies? You can set your browser to accept all cookies or to alert you every time one is offered. Then you can decide whether to accept one or not.

If you’re using Netscape Communicator 4.0, on your task bar click:
1. “Edit”, then
2. “Preferences”, then
3. “Advanced”.
4. Set your options in the box labelled “Cookies”.

If you’re using Internet Explorer 6.0, on the menu bar click:
1. “Tools”, then
2. “Internet Options”
3. Click the “Privacy” tab,
4. Default setting is medium – move the slider to determine which setting you prefer.
5. You can also click on “Advanced” for specialized cookie treatment.

If you’re using Internet Explorer 5.0, on the menu bar click:
1. “Tools”, then
2. “Internet Options”
3. Click the “Security” tab,
4. Click “Internet”, then “Custom Level”.
5. Scroll down to “Cookies” and choose one of the two options.

If you’re using Internet Explorer 4.0, on the menu bar click:
1. “View”, then
2. “Internet Options”
3. Click the “Advanced” tab,
4. Scroll down to the yellow exclamation icon under “Security” and choose one of the three options to regulate your use of cookies.

For more information visit www.cookiecentral.com - Cookies and Privacy FAQ or www.microsoft.com/info/cookies.htm

3. How We Protect Your Information
The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. In addition, internal security measures include the use of passwords and limited access to our computer systems to ensure that your details are only accessed on a “need to know” basis by authorised personnel, to process your order or deal with any issues relating to it.

4. Sale Of Business
If this business is sold or integrated with another business, your details may be disclosed to our advisors and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Updating Your Details
If any of the information that you have provided to Curtain Poles Direct changes, for example, if you change your email address, name or payment details, please let us know the correct details by sending an email to customerservice@stylehomeinteriors.com or by sending a letter to Style Home Interiors Ltd, Challenge House, 616 Mitcham Road, Croydon CR0 3AA

6. Your Consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We may also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

7. How To Contact Style Home Interiors Ltd
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to customerservice@stylehomeinteriors.com
Returns Policy (Your Right to Cancel your Contract) Returns and Cancellations

Customers have the right to return unopened goods within 7 working days from date of receipt (date delvered to house), if not satisfied and will only be liable for their own carriage costs. This option does not apply to Made-to-Measure items or special orders. When returning goods, please ensure that they are packed sufficiently because we cannot accept goods that are damaged during their return. Damages due to insufficient packing will need to be claimed by you, from the company used to send the goods back to us. Please note that refunds will be for goods only and will not include any carriage costs paid to us.)